The Role of IT Governance on ERP Systems and Identity and Access Management: An Extended Structuration Model

• In Event: Enterprise Systems, IT Reputation and Software Quality

Abstract

Structuration theory has been applied in the information systems literature and is used to explain the relationship among information technology (IT), institutional properties and users. While this theory is fitting for a study of enterprise resource planning (ERP) systems and identity and access management (IAM), these IT systems are greatly impacted by the external environment as are institutional properties. This study extends the structuration theory model of IT by incorporating an element of the technology-organization-environment (TOE) framework, external task environment, and additional relationships between institutional properties and IT. This paper uses multiple case studies to demonstrate how ERP systems contribute towards the development of a centralized end-to-end IAM system, and how this results in improved IT governance (an institutional property). According to our study, ERP and centralized end-to-end IAM systems have important relationships with systems users, organizational IT governance, and the external environment.

Authors

• Marianne Bradford, North Carolina State University

• Severin Grabski, Michigan State University

• Julie Earp, North Carolina State University