Effectiveness of Conversational Virtual Agents in Learning Support: A Systematic Literature Review

• In Event: AI, Data Analytics, and Accessibility
  In Roundtable Session: AI, Data Analytics, and Accessibility-B

Short Description

We performed a systematic literature review to explore the learning effectiveness of conversational virtual agents (called chatbots) revealed in educational studies. A purposeful sampling method was performed to select primary studies that measured learners’ learning performance when they used conversational agents. The reported results were analyzed to assess the overall effectiveness regarding the reported learning gains and calculate the effect size. In addition, the current challenges, limitations, and potentials for future research are also discussed.

Authors

• Presenter: Ngocvan Bui, Sam Houston State University

• Presenter: Jessica Renee Collier, Sam Houston State University

• Contributor: Abdiwahab Guled, Sam Houston State University (SHSU)

• Presenter: Donggil Song, Sam Houston State University