How Do We Help Online Graduate Students Thrive In Our Programs? Systemic Changes Derived Through Insider Action Research Using UX Research Methods

• In Event: STC- Identifying Change (h)

Short Description

This action research study investigates one graduate program’s career-coaching intervention. We employ UX methods (alignment diagrams and personas) to rapidly analyze qualitative data. The findings reveal systemic implications of students’ (dis)connection within the program that are (un)helpful relative to career goal attainment. Resulting personas guided rapid prototyping for program and coaching changes. These methods and findings will be of interest to other online degree programs seeking to better understand their students’ experiences and outcomes.

Authors

• Presenter: Vicki Stieha, Boise State University

• Contributor: Lesa Becker, Boise State University

• Presenter: Mary Nicole Barber, Boise State University

• Contributor: Michele Konechny, Boise State University