Development and Validation of the Online Learner Satisfaction Instrument

• In Event: DDL- The Development of Learner Satisfaction and Online Community Instruments

Short Description

It was the purpose of this study to develop an instrument that measures the satisfaction of learners in online learning environments. The instrument includes 46 Likert-type scale items and four subscales: (a) learner, (b) instructor, (c) course, (d) program and organization. It also has one item measuring overall learner satisfaction. Three models were evaluated and a modified bi-factor model was selected as a final model because it aligned with the factor structure of the instrument.

Authors

• Contributor: Doris U Bolliger, Texas Tech University

• Contributor: Florence Martin, North Carolina State University

• Contributor: Stella Kim, University of North Carolina Charlotte