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This study analyzed the needs of citizens for educational services at lifelong education institutions(Incheon Citizens' College) affiliated with local(Incheon) universities in Korea. This study employed the 'SERVQUAL' measurement to understand ICC’s educational service needs. This paper is significant in examining needs from a relational and structural perspective through social network analysis.
Contributor: Myounglang KIM, Incheon Institute for Talent & Lifelong Education
Contributor: Cholong Yoon, Incheon Institute for Talent & Lifelong Education
Contributor: Yeonju Lee, Incheon Institute for Talent & Lifelong Education
Contributor: JUHEE LEE, Inchon Institute for Talent & Lifelong Education
Contributor: boyoung lee, incheon institute for talent&lifelong education