Understanding Sense-Making Processes in Transformational Change Processes From the Bottom Up

• In Event: From Religion to Race: Making Sense of Organizational Behavior in Institutionally Diverse Contexts

Abstract

In this paper, I report on research of transformational change among 30 institutions focused on the processes of organizational sensemaking and its role in change. The case study project that draws on but expands Kezar's and Eckel's earlier work identifies how sensemaking is essential during implementation (not just initiation of change) and documents how sensemaking unfolds differently among bottom-up change processes.

Author

• Adrianna Kezar, University of Southern California