International Standard ISO 9001 as a Catalyst Element in School Improvement: Application in a Spanish Educational Center

• In Event: Using Data to Improve Schools

Abstract

This research aims to assess, from the perspective of teachers, the advantages and disadvantages of the implementation in schools of quality management systems (QMS) certified according to ISO 9001, and how these systemic models for quality management can become a tool for school improvement.
It uses a mixed methods approach, its main measuring instrument the questionnaire. Its main conclusion is that ISO 9001 QMS bring benefits and improvements to the center, but also some drawbacks that can be overcome.

Authors

• Jorge Antonio Arribas Díaz, Universidad Nacional de Educacion a Distancia

• Catalina Martinez-Mediano, Universidad Nacional de Educación a Distancia