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The achievement gap between Black/Hispanic students and White/Asian students do not disappear when these students enter college. The consequences of this achievement gap are felt most keenly by the Black and Hispanic students in the postsecondary years of education as they are required to complete remediation courses in college before proceeding to take college level coursework that counts towards degree completion. This study examines the effect of remediation and student support programs provided at urban institution to assist underprepared students succeed. Results suggest that remediation alone, as it is currently delivered, is not effective in helping improve student outcomes. Student support programs show greater evidence of helping improve the academic outcomes of these students.