Emotions and Decision Making in an Online World: Experienced Users’ Smooth Sailing Versus Novices’ Rough Seas

• In Event: Beyond Bricks and Mortar: Online Learning Research

Abstract

The study focused on how emotions influenced a challenging decision-making online application activity by observing student researchers as they applied for online IRB approval for their research. Data were collected in two sessions with seven experienced and seven first-time users: a video/audio-recorded work session and a follow-up interview. Results are presented in three themes derived inductively from qualitative data analysis. Theme 1 indicated that novice users differed from more experienced users in the amount, valence, and intensity of emotions. Theme 2 referred to the source of these differences, with experienced users showing greater knowledge of the process and more equanimity in the face of possible mistakes. Theme 3 showed that emotions were intertwined with decision-making processes, especially for consequential decisions.

Authors

• John(Jong-ho) Park, The University of Texas - Austin

• Jen L. Freeman, The University of Texas - Austin

• Damji Heo, The University of Texas - Austin

• Diane L. Schallert, The University of Texas - Austin