Conflict Opportunities in Collaborative Problem Solving: Comparison Between Human-to-Human and Human-to-Agent Settings

• In Event: 29.091 - Poster Session 4
  In Poster Session: 29.091-5 - Inquiry and Problem Solving: Tools, Scaffolds, and Strategies

Abstract

Students’ performance in human-to-human and human-to-agent online collaborative problem solving assessment task is investigated in this paper. The major research question in this study was whether the semi-standardized human-to-human collaboration provides the student with adequate conflict opportunities in which the student can showcase collaborative skills. This is in comparison to the conflict opportunities in a similar human-to-agent setting. A process analysis of the chats and actions of the students showed that in human-to-agent group the students encounter significantly more conflict situations than in the human-to-human group. However, it was found that students in human-to-human setting were engaged in significantly more situations in which the partner proposed different solutions for a problem.

Author

• Yigal Rosen, Harvard University