The Effects of Peer Review Upon Learner Performance in Diversified Conflicts Using Multimedia Simulations

• In Event: 49.089 - Poster Session 9
  In Poster Session: 49.089-4 - Exploring the Current Landscape of Technology, Instruction, Cognition, and Learning

Abstract

Conflict resolution is one of the greatest challenges faced by individuals working with the general public whether it is customers, students, or clients. This study seeks to develop a instructional process that authentically replicates frequently occurring conflicts experienced by professionals through the use of high-fidelity multimedia simulations in conjunction with a peer review process. Preliminary data analysis and qualitative feedback suggests a positive effect upon conflict resolution skills and self-efficacy.

Authors

• Matthew A. Williams, Kent State University

• Scot B Tribuzi, Kent State University

• Jesse Wray, Kent State University