Measuring Learner Satisfaction in E-Learning Environments: Validation of the e-Learner Satisfaction Scale

• In Event: Roundtable Session 51
  In Roundtable Session: Student Perceptions and Interactions in Technology-Supported Learning

Abstract

This study sought to validate the Electronic Learner Satisfaction Scale (eLSS), a measure of learner satisfaction for e-learning environments. The eLSS is a nine item instrument that uses a semantic differential scale with bipolar ideas on each side of the scale (left and right). The sample of participants (N=635) all used the eLSS to measure their satisfaction within an e-learning environment. Data were subjected to descriptive analysis, internal consistency reliability analysis, and exploratory factor analyses. Results suggest the eLSS is a valid and reliable measure for a variety of e-learning contexts.

Author

• Albert Dieter Ritzhaupt, University of Florida