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Local schools are increasingly providing their students who are enrolled in an online course with an on-site facilitator as a means for increasing online pass rates. However, few studies have examined how online teachers and on-site facilitators work in conjunction to support online students. Using purposeful sampling methods, successful on-site facilitators (n=12) and online teachers (n=12) participated in two one-hour interviews for a total of 48 interviews. Analysis found that while both the teachers and facilitators assumed extensive and complex roles, their responsibilities were overlapping but complementary.