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Existing research on the effectiveness of college career services centers (CSCs) has focused on students' utilization and satisfaction with the programs and services offered. Based on survey (n = 372) and focus group data (n = 35) from undergraduate business students, participants were most satisfied with the CSC’s provision of practical tools that enhanced employability and were least satisfied with the CSC’s integration of students’ backgrounds and interests during advising. Our qualitative analysis yielded three categories of contributors (i.e., sociocultural factors, independent activities, and institutional factors) to student career outcomes, which were psychological characteristics, career decisions, and social capital. Sociocultural factors were most prominently featured in students’ narratives of their family-related influences. Practical implications and future research directions are discussed.
Matthew T. Hora, University of Wisconsin - Madison
Mun Chin, The University of Wisconsin - Madison
Chelsea A. Blackburn Cohen, University of Wisconsin - Madison