Identifying English Language Use and Communication Challenges Facing Entry-Level Workplace Immigrants in Canada

• In Event: 34.096 - MTCC Roundtable Session 12
  In Roundtable Session: 34.096-11 - Language Learning With Immigrant and Refugee Students

Abstract

Canada is one of the few countries in the world with a large immigrant population born outside the country. Many immigrants start their lives working in various entry-level service industry. Focusing on entry-level workplace settings, this study examined English language use and communication challenges new immigrants experience at work. Fourteen participants were interviewed in Kingston, Ontario. The results revealed distinct patterns and themes of language use and communication challenges—with immigrants surviving and thriving in English. This study contributes to filling a gap in the literature related to workplace language for newcomers to Canada and provides a nuanced understanding of the workplace through qualitative data referenced to English language proficiency, as measured by the CELPIP Listening and Speaking test.

Authors

• Liying Cheng, Queen's University

• Gwan-Hyeok Im, Queen's University - Kingston

• Christine Doe, Mount Saint Vincent University

• Scott Roy Douglas, University of British Columbia