Revisiting Team Feedback Theories From a Multicultural Perspective

• In Event: Hilton Roundtable 2
  In Roundtable Session: It Takes a Village: Issues in Team-Based Learning, Assessment, and Practice in the Professions

Abstract

Feedback is a critical component of teamwork regulation, yet little is known about how feedback operates in multicultural teams. We propose that feedback would be best grasped within cross-cultural frameworks. Specifically, this paper seeks to advance knowledge on feedback in teams by (1) incorporating the role of culture in team feedback models, (2) discussing how cultural dimensions shape the perception and processing of feedback, and (3) highlighting important directions for future inquiries at the intersection of feedback and cultural theories. We discuss the links between cultural dimensions derived from the field of intercultural relations/communication and feedback behaviors/processes and provide propositions concerning culturally-driven differences in specific feedback responses.

Authors

• Catherine Gabelica, IÉSEG School of Management

• Vitaliy Popov, University of Michigan - Ann Arbor