An Examination of Quality Assurance Impact on Student Satisfaction in Online Teaching

• In Event: Marriott Roundtable Session 10
  In Roundtable Session: Evaluating Online Programs and Learning Experiences

Abstract

It has been postulated that quality assurance in instructor training should lead to enhancement of student satisfaction toward online education. In this study, Quality Matters standards are adopted to guide development of a student satisfaction survey. Online text boxes are employed to solicit student responses about their online learning experiences. The survey data are gathered from 222 students at CSU, Bakersfield to confirm the linkage between student satisfaction and online instructor training. In addition, student comments reveal different patterns of the positive responses. The qualitative data are employed to further assess sentiments and concerns embedded in the survey results. Triangulation of the research findings is supported by R scripts that can be re-used for similar projects in the future.

Authors

• Jianjun Wang, California State University - Bakersfield

• Charlene Hu