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The purpose of this study was to understand the role of emotional support in the relationship between perceived helplessness and self-efficacy and how these relationships affect graduate students’ satisfaction during COVID-19. Structural equation modeling was used to test our conceptual model. Using data collected from 545 graduate students, the results of this study indicate that perceived helplessness has a direct and negative relationship with self-efficacy and emotional support mediates the negative relationship between the two variables. Self-efficacy has a positive relationship with the school and general life satisfaction among graduate students. A conceptual model was developed, yielding acceptable goodness-of-fit statistics.