Ensuring the Quality of Virtual or Hybrid Collaboration: A Systematic Review

• In Event: Fairmont Roundtable Session Seventeen
  In Roundtable Session: Workplace Learning: Digitalization and Assessment (Table 12)

Abstract

An increasing number of companies are tending to develop hybrid working models, but these practices are still largely unexplored due to their pioneering nature. By conducting a systematic review, this paper aims to investigate both purely virtual and hybrid collaboration in terms of quality criteria and thus fill this gap. The literature was gathered in May-July 2022 and initially reduced to peer-reviewed journals and eBooks. After synthesizing the research findings, a quality model on the basis of the input-process-output (IPO) model was developed that can be used to assess the performance of virtual or hybrid work arrangements.

Authors

• Ascha Ahmed, University of Mannheim
  Presenting Author

• Viola Deutscher, University of Mannheim
  Non-Presenting Author