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A multiple-case study was conducted to explore students’ self-regulation and problem solving patterns in a digital game environment, which involved complex and ill-structured tasks to reduce pollution and address health issues for a city, and examine the role of a game on students’ ill-structured problem-solving experience. Six participants were asked to think aloud during their gameplay, which was analyzed in two dimensions: problem-solving and self-regulation. Followup interviews were conducted to understand students’ experience and challenges during the gameplay. Evidence showed that a digital game environment engaged students in complex problem-solving experiences and served as a cognitive tool to support self-regulation processes. However, without gameplay competence students were constrained in executing problem-solving strategies and thus prevented from benefiting from gameplay experience.