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Online teaching quality depends on instructors’ active acquisition of pedagogical and technological skills to deliver distance learning opportunities to students in various settings. Guided by a theoretical model from the research literature, this study incorporates the Context, Input, Process, and Product perspectives to examine the impact of quality-assurance factors on college course grades. Deviating from reporting what works in a simplistic analysis, the multiple-dimension inquiry incorporates manifest components of URM status and class size to investigate what works for whom and in which context. Besides identifying significant factors through confirmatory and exploratory approaches, the findings show a more substantial impact on student GPA from individualized Helpdesk support than group-based QM training according to the effect size comparison.