Breaking Bad News: How Teams Process Feedback During Standardized Patient Debrief Sessions

• In Event: Navigating Emotional Response and Self-Efficacy in a Simulated Training Environment

Abstract

Simulation-based training augmented with team-level feedback on communication skills during debriefings are widely used to train future medical teams. To ensure behavioral change, teams need to process this feedback emotionally and cognitively. Yet, few studies have provided empirical evidence of the behaviors and affects that follow feedback reception. We employed a novel methodology for multimodal sentiment analysis, that gathers sentiments from videos of post-simulation debrief sessions (n=113) by fusing audio, visual, and textual data. Most students expressed positive or negative deactivating emotions when reflecting on their performance. Evaluating and looking for alternatives were the most frequent reflective behaviors with few occurrences of looking forward behaviors. Future research should optimize feedback delivery and reception based on the developed multimodal sentiment model.

Authors

• Catherine Gabelica, IÉSEG School of Management

• Vitaliy Popov, University of Michigan