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This qualitative multiple case study contributes to our understanding of the organizational behavior of university leaders, specifically those who preside over Hispanic Serving Institutions (HSIs). The findings from this 12-president study may inform the development of existing or innovative strategies for improving the practices and approaches of university presidents at HSIs or any other type of higher education institution. It also furthers our understanding of the way university presidents arrive at and come to know their institutions–of all types. Ultimately, this critical incident analysis aims to support long-standing advocacy for establishing a positive and supportive educational environment for campus constituents of all backgrounds and identities.