Staff, Faculty, and Students’ Trust in Artificial Intelligence Use in a Research University

• In Event: Artificial Intelligence and the New Technological Environment of Higher Education

Abstract

There is tremendous potential for generative artificial intelligence (GAI) to improve organizational efficiencies and increase educators’ effectiveness, potentially helping colleges and universities improve student success rates. At the same time, technological disruption means new norms must be negotiated between higher education organizations, employees, and students if these technologies are to be used sustainably. This quantitative survey-based study of approximately 900 students, staff, and faculty at a large research university uses a conceptual of automated leadership and structural equation modeling (SEM) to ask (a) where stakeholders find GAI use to be acceptable and (b) what aspects of technology and leader trustworthiness are associated with acceptance of this new technology.

Author

• Travis Heath Olson, Michigan State University