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This paper examines the conceptualization, utilization, and barriers/enablers of academic help-seeking during the first two years of study for first-time STEM undergraduate students enrolled in courses with high rates of Ds, Fs, and withdrawals. We explore the ways that students make sense of and utilize academic help-seeking, including the precipitating events that lead them to seek support and whether they experience barriers or friction in this academic help-seeking. We find that the decisions students make to seek help are both personal to them and universal across students, and the conceptions of help-seeking that students bring with them to college are shaped by prevailing myths that often serve as friction to their likelihood to seek help and barriers to institutional support.