When Technology Meets Emotion: A Study on University Teachers’ Caring Behaviors in Online Teaching

• In Event: Virtual Poster Session
  In Virtual iPresentation Only: Division K - Section 07: Teacher Educator Initial and Ongoing Development Virtual Poster Session

Abstract

This study examines university teachers’ caring behaviors in online teaching using a mixed-methods approach that integrates questionnaires and semi-structured interviews. An evaluation framework was developed comprising responsibility, inclusiveness, and supportiveness. Results reveal that students perceived a relatively high level of teacher care, with responsibility rated highest and supportiveness lowest, indicating a gap between academic and emotional support. Student characteristics, including grade level, major, and online learning experience, significantly impacted perceptions. The findings emphasize that while AI technologies reshape education, they cannot replace the essential role of human emotional connection. The study suggests enhancing teachers’ emotional competencies and adopting human-centered approaches to build a supportive and empathetic online learning environment.

Authors

• 诗如 王, 华中科技大学

• 帅龙 李, Central China Normal University