Facilitating Participatory Design: A Framework to Analyze Talk Moves and Roles

• In Event: AERA Roundtable Sunday 7:45 am
  In Roundtable Session: Practicing Improvement: Challenges and Opportunities to Facilitating Improvement

Abstract

Researchers have examined how discourse shapes collaboration in participatory design research. We examine facilitators’ discourse, as it influences who feels invited to contribute and how ideas are pursued. We analyzed transcripts from eight co-design sessions of educational chatbots involving high school students, teachers, and environmental educators. Qualitative analysis and process mining visualizations highlight how the facilitators fluidly transitioned between facilitative, participatory, directive, and reflective talk moves. As the design progressed, there was a decline in directive moves and an increase in participatory moves, signaling a shift toward more distributed, dialogic facilitation that supported collective ideation. Our research offers a framework for studying facilitation as dynamic role positioning and promotes future design practice to support equitable and collaborative design.

Authors

• Ha Nguyen, University of North Carolina - Chapel Hill

• Jennifer Pei, University of California - Irvine

• Yenvy Pham, University of California - Irvine

• Sara Ludovise, Orange County Department of Education

• Rossella Santagata, University of California - Irvine