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Supporting Retention and Career Development in Computer Science: A Multi-Level Needs Assessment of Low-Income First-Year Students

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Abstract

This study investigates how institutional supports influence academic persistence and early career development among low-income first-year computer science students. Guided by a multi-level institutional framework and Social Cognitive Career Theory, we analyze interviews, surveys, and institutional data from students, mentors, and staff in an NSF-funded Scholarships in Science, Technology, Engineering, and Mathematics (S-STEM) program. Findings reveal a disconnect between student needs and program design, driven by structural barriers and unclear expectations. Despite low program participation, students demonstrated strong self-efficacy and completed significantly more credit hours than peers. The study highlights the need for equity-centered, responsive systems of support in computing education.

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