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This study investigated how the use of GenAI ChatGPT, guided by the Practical Inquiry model of cognitive presence for critical thinking, supported online multicultural education among thirty undergraduates at a southwestern U.S. university, using a mixed-methods design. Results indicated a statistically significant association between guided ChatGPT use and students' academic performance in a multicultural bilingual education context. Thematic analysis further revealed that critical thinking informed the responsible and reflective use of ChatGPT; ChatGPT was perceived as a more knowledgeable other; it enhanced culturally responsive pedagogy; it supported multilingual learning through translation and literacy activities; it boosted teachers’ creativity and productivity; and students demonstrated ethical awareness of ChatGPT’s limitations, particularly regarding cultural nuance and linguistic bias.