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This paper examines how faculty and staff at Historically Black Colleges and Universities (HBCUs) support students’ basic needs, with particular attention to mental health and well-being. Guided by Strayhorn’s theory of sense of belonging, this study draws on interviews and focus groups conducted across six residential, research-intensive HBCUs. While the broader project included students, this paper focuses specifically on data from faculty and staff. Findings reveal a persistent organizational tension: as student needs increase, faculty and staff are expected to meet growing demands within under-resourced and fragmented institutional structures. Despite these challenges, participants expressed a deep commitment to holistic student care and emphasized the need for more coordinated and sustainable support systems.