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In the decades prior to the COVID-19 pandemic, college enrollment was on the rise across the country; however, the COVID-19 pandemic has threatened to undermine decades of progress in the field of college access. As the largest college system--in the US city hardest hit by COVID-19, the City University of New York (CUNY) presents an important case to consider. In this paper, we draw on interviews with first-time college freshmen and CUNY administrators to examine how the COVID-19 pandemic shaped CUNY enrollment, and what may have driven these enrollment shifts. Our findings shed light on recommendations that may guide CUNY and its peer institutions—even beyond the pandemic--in supporting college access.