Processing Team Feedback: Exploring Emotional and Cognitive Responses to Team-Level Feedback

• In Event: Action Paper Session 1

Abstract

Research on feedback in teams acknowledges the importance of feedback mechanisms to team success. Processing performance feedback in teams is an important prerequisite to its effectiveness. This paper provides insights into the emotional and cognitive reflective responses of graduate students (N=111) to team-level feedback. The results of our explorative study reveal that (a) students from high-performing teams generally report positive activating emotions and generally reflect on feedback when prompted to do so, (b) many students from low performing teams were able to show adaptive emotional responses to team-level feedback, and (c) there is a complex interplay between feedback valence and affective and cognitive reactions to team feedback as evidenced and visualized by Epistemic Network Analysis models.

Authors

• Catherine Gabelica, IÉSEG School of Management

• Vitaliy Popov, University of Michigan - Ann Arbor