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AI in Public Sector Service Delivery
Saturday, November 7, 10:15 to 11:45am, Property: Boston Marriott Copley Place, Floor: 3rd Floor, Room: FairfieldSession Submission Type: Panel
Abstract
Session explres how artificial intelligence and automation are reshaping public sector service delivery, focusing on how design choices in algorithms, platforms, and decision-support tools influence administrative outcomes and public values.
Policy Area
Chair
Discussant
Individual Presentations
Delegated Compliance: Enforcement Environments and the Human–Machine Gap in Automated Driving - Presenting Author: Zihan Xu, Tsinghua University; Non-Presenting Co-Author: Yue Guo, Beijing Normal University, School of Government; Non-Presenting Co-Author: Jing Zhao, Tsinghua University; Non-Presenting Co-Author: zeyu li, Beijing Normal University, School of Government
Using AI to Improve Resource Referrals and Reduce Caseworker Burden: Evidence from a Randomized Experiment - Presenting Author: Yu-Fu Michael Chen, Nava PBC
When Does Platform-Based Governance Generate Collaboration? Policy Domains, Public Attitudes and Digital Collaboration - Presenting Author: Jiahuan Qian, Zhejiang University
AI Adoption in Subnational Governments: Evidence-Based Findings from Brazil - Presenting Author: Otavio Ritter, Fundação Getulio Vargas