Supervisory Level and Anger About Work

• In Event: 413 - Section on Organizations, Occupations and Work Refereed Roundtable Session. Table 01. Culture and Organizations
  In Refereed Roundtable 100min: Table 15. Emotion Work

Abstract

In this study, the effect of supervisory-level on work anger among supervisors is investigated in three employment sectors: the commodified services sector (i.e., privately funded services), the de-commodified services sector (i.e., government funded services), and the non-service (i.e., technical and goods production) sector. Analyses of data collected in 2004-2005 from employed Toronto residents reveal that front-line supervisors in the commodified services sector, and secondary supervisors in all sectors, report more frequent anger about work than do non-supervisory workers. In contrast, top-level supervisors report the same frequency of anger about work as non-supervisory workers.

Authors

• William Magee, University of Toronto

• Laura Upenieks, University of Toronto