Dealing with Client/Customer Confidentiality Issues in Non-academic Settings

• In Event: 2481 - Sociology in Practice Settings Symposium Roundtable Session
  In Informal Discussion Roundtable: Table 06. Evaluation as Practice

Abstract

One of the biggest challenges we face in our day to day experiences with clients is disclosure of information. Our clients come to us – and willingly participate in our surveys, yet they often respond “unable to disclose” for many items. Their biggest concern is about who is going to have access to “their data” if they fully participate in our surveys. We have tried utilizing non-disclosure agreements with them, we tried to assure them that their data is confidential and will not be shared. But yet their fear is that somehow the data will get out – most often we hear “what if you’re subpoenaed” or “what if you receive a FOIA request”. I’m interested to hear how other researchers handle this with their clients and what practical advice and tactics could you offer to help us deal with this issue.
I imagine we are not the only organization faced with this dilemma so this discussion will be useful for others who run into clients concerned with confidentiality issues.

Author

• Lisette M. Garcia, Hispanic Association on Corporate Responsibility