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The digital divide remains a significant barrier to social participation and well-being among older adults. This study investigates the impact of family and intergenerational support on the digital divide (internet use and digital skills) in older people during the COVID-19 pandemic. Using the Survey of Health, Ageing and Retirement in Europe Wave 8 data (N = 6,374), we employ generalized linear models and multinomial logistic regression to analyse internet use and skills patterns among older people. Results indicate that the presence of children significantly increases internet access and skill levels. Emotional support, measured by the frequency of contact with children, is most effective at moderate levels. While older adults who receive less physical support (greater geographical distance from children) are more likely to use the internet and develop higher digital skills. These findings highlight the importance of family-based support strategies in addressing the digital divide among older populations.