The innovative practice of disabled readers service in university libraries in the UK

• In Event: 50221 - Section on Disability in Society Roundtables
  In Refereed Roundtable (60 minute): Table 2: Disability, Policy, and Social Institutions

Abstract

Under the background of digital transformation and social inclusive development, reconstructing the working mode and innovating the service form of university libraries have become an important direction for the future development of libraries. Through innovative work practices, university libraries in the UK have achieved remarkable results in the field of services for disabled readers, which provides a useful reference for redefining library work. This study systematically analyses the work innovation practice of 26 university libraries in the UK by means of literature survey, network survey and librarian consultation. The study found that UK university libraries mainly promote the innovation of working mode from four dimensions: physical space reconstruction, assistive technology empowerment, institutional change and emotional support. In addition, UK university libraries have carried out innovative projects such as “Sunflower hanging rope hidden disability program”, “Disability History Month”, RNIB Bookshare, and Living Paintings, and have constructed a new working paradigm that integrates technological innovation and humanistic care. Based on the practical experience of UK university libraries, future university libraries should focus on promoting the construction of intelligent infrastructure, establishing a systematic assistance system, strengthening technology empowerment, promoting cross-border collaboration, expanding service boundaries and strengthening humanistic care. This innovation of working mode not only improves the quality of service for disabled readers, but also provides a reference for the construction of inclusive future workplaces.

Author

• Wenhui Song, Zhengzhou University