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Procedural justice is typically divided into several dimensions: voice (individuals can tell their side of the story), respect (being treated with dignity and respect), neutrality (perceiving decision-makers as trustworthy and unbiased), and understanding (comprehending their rights and obligations). Growing research suggests that incorporating procedural justice principles into criminal justice practices may increase compliance and change perceptions of fairness, while building legitimacy of criminal justice system actors. However, limited research has examined the effects of multiple points of contact between individuals and the justice system (e.g., from arrest to court to possible incarceration). This paper presents findings from a mixed methods study on procedural justice in Newark, NJ and Cleveland, OH that focuses on the opinions and experiences of individuals with multiple points of contact with the justice system. Through surveys of 800 adults and in-depth interviews with 100 adults, we learn how interviewees understand and define concepts of fairness and respect, and how they think those concepts would be operationalized by justice system players. Differences in perceptions based on race, gender, and socioeconomic status will be highlighted. Findings will help criminal justice professionals increase perceptions of fairness and legitimacy, and to build public trust in justice.