Technological Frames and Technological Change: A Case Study of a New Records Management System

• In Event: The Impacts of Technology on Police Agencies and Outcomes

Abstract

This paper draws on in-depth interviews and focus groups in a large police agency to identify and explore the technological frames that help shape the implementation and use of a new records management system. Special attention is paid to consensus and conflict around sense-making in the police organization.

Authors

• James Willis, George Mason University

• Cynthia Lum, George Mason University

• Christopher Koper, George Mason University