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At a time when negativity and calls for reform are dominating the public discourse on policing, how can these organizations respond with progressive, professional and effective practices? This work examines the process of organizational change in two large, diverse and geographically dispersed federal policing programs. It reveals that improvements begin at the institutional level with the vision, policies and structures that frame and shape performance. Further, it is enhanced by the development of metrics and the leveraging of technology to uncover gaps, create continuity and accountability and achieve organizational goals and best practices.