Acceleration of the Diffusion of Innovation: An Explanation of Rapid versus Classic Technology Adoption Rates Among Data Entry and Executive Staff in Louisiana Public Defender System

• In Event: Legal Services for the Indigent: Research, Technology, and Reform

Abstract

This study considers the differing adoption rates of data collection technology and data analytics reporting technology within the context of the Louisiana Public Defender System. The study found that users adopted very rapidly when allowed to design their own technical feature enhancements essentially changing their relationship with the technology from adopters to innovators. Further, when the deployment of the technology is presented as voluntary yet mutually beneficial to management and workers, adoption is much more rapid.

Authors

• Erik Stilling, Louisiana Public Defender Board

• Peter Smit, Crisis Management Team, Inc. (Utrecht, NL)