Bridging Practice and Evaluation: A User-Centered Model for Reentry Organizations

• In Event: Qualitative Research in Criminal Justice Contexts

Abstract

Reentry organizations often face unique challenges related to service delivery and programmatic growth. These entities create additional barriers to successful implementation and long-term sustainability. This paper presents findings from interviews with frontline staff and leadership at a localized, education-based reentry service organization. Participants highlighted challenges associated with working inside correctional institutions, collaborating with external partners, and strengthening internal organizational capacities. In response, we propose a user-centered design for capacity building activities aimed at preparing organizations to become evaluation ready. This framework offers a new approach to designing evaluability assessments and prioritizing organizational growth by centering the factors that most directly affect service delivery and staff operations.

Authors

• Hannah G. Cortina, RTI International

• Samantha Tosto, RTI International

• Nicole Jasperson, RTI International