The Heart of the Defense: Exploring the Relationship Between Emotional Intelligence, Cultural Competence, and Client-Centered Lawyering in Public Defense

• In Event: Data in Indigent Defense: Identity, Culture, and Education: A Focus on the Public Defender

Abstract

This research investigated the relationship between emotional intelligence (EI), cultural competence (CC), and client-centered lawyering (CCL) in public defense to inform systemic supports and interventions. The study collected and analyzed self-reported attitudes, beliefs, and behaviors. Data were gathered through online surveys and a virtual focus group of public defender trainers and examined using regression analysis and thematic coding.

Findings reveal a significant positive correlation between EI, CC, and CCL. Furthermore, EI and CC emerged as significant predictors of CCL, with EI demonstrating a stronger predictive effect and CC serving as a unique contributing factor. No major multicollinearity concerns were identified. These results contribute to the existing literature by reinforcing qualitative research and anecdotal evidence that attributes such as self-awareness, social awareness, and self-regulation foster cultural competence and client-centeredness. The study also amplifies the longstanding perspectives of public defense clients, who prioritize emotional intelligence over technical skills. The findings offer practical implications for leaders and educators, particularly in developing, training, and assessing core EI competencies as a part of organizational and individual priorities.

Despite its contributions, the study has limitations, including the sample size and representativeness. Future research should survey an entire public defender office to capture perspectives from individuals who might not self-select to participate in a study on client-centeredness. While the CCL instrument was developed based on existing qualitative studies with public defense clients, future research should validate it with direct client input to ensure it accurately reflects their conceptualization of CCL.

This research highlights the foundational role of self-awareness, self-regulation, and social awareness in enhancing cultural competence and client-centered lawyering in public defense. Additionally, it emphasizes the need for continued exploration of EI as a critical component of cultural competence and contributes to the broader discourse on what can support healthy White identity development.

Author

• Cherise Fanno Burdeen, National Louis University