Assessing Probation and Parole Client Experience Using Virtual Technologies

• In Event: Innovations in Community Corrections

Abstract

During the COVID-19 pandemic probation and parole agencies had to adapt to public health recommendations. Many did so by shifting in-person activities to virtual supervision methods (e.g., telephone calls, video conferencing). Early research has shown beneficial impacts of these changes for the officers and agencies, such as reduced transportation challenges. However, much of the existing research was conducted with probation and parole staff, with little work done focusing on the experiences of the clients themselves. The current study seeks to fill this gap in knowledge by examining client experiences in a virtual supervision program post-pandemic. This project stems from a larger two-site randomized controlled trial testing the effectiveness of virtual supervision via a mobile application. Through surveys and qualitative interviews with clients in two states, this study aims to better understand the client experience with virtual supervision including how they use the mobile application, benefits and challenges associated with virtual supervision, impact on their relationship with their probation/parole officer, and overall thoughts on the supervision experience. Including client voices in the evaluation process can provide more robust insight into the nuances of virtual supervision programs and provide important considerations for future implementations in other jurisdictions.

Authors

• Benjamin Cohn, University of Central Florida

• Jill Viglione, University of Central Florida

• Michael Caudy, University of Central Florida