Evolving Bonds: Investigating How Officer-Client Relationships Transform Over Time

• In Event: Officer-Client Dynamics and Relationship Quality

Abstract

The quality of the relationship between probation/parole officers and their clients plays a critical role in supervision outcomes, yet little is known about how these relationships evolve over time. This study fills in this gap by examining changes in officer-client dynamics and identifying factors that influence those shifts. We analyze 1,650 video-recorded interactions from 609 unique officer-client dyads over an 18-month period. Using global ratings derived from the Motivational Interviewing Behavior Manual, independent raters assess officer behaviors across the dimensions of empathy, acceptance, and motivational interviewing spirit (i.e., collaboration and evocation). Multilevel modeling will be used to identify patterns of relationship based on the dyad’s relationship duration, and further examine additional contextual predictors, including supervision overall length, offending type and circuit assignment. Referring to the Social Exchange Theory (SET), this study views supervision as a dynamic relationship process shaped by reciprocal exchanges of support, control, and fairness. Findings will advance our understanding of how and why officer-client relationships shift over time, offering insights into strategies that promote more effective and supportive supervision practices.

Authors

• Hawi Geleto, Georgia State University

• Frances Chen, Georgia State University