AI-Driven Simulations for Multilingual Healthcare Education: Enhancing Language Proficiency and Communication Skills with FluentAid

• In Event: Highlighted Session: Envisioning Education in a Digital Society

Proposal

Context

This proposal presents applied research on FluentAid, an AI-driven simulation tool we built to enhance healthcare education by addressing multilingual communication barriers in global clinical settings. FluentAid complements traditional healthcare training with scenario-based learning, helping professionals navigate real-world language challenges in clinical environments. This study examines FluentAid's educational impact on healthcare professionals' confidence and communication skills, offering insights into possible global applications to improve patient outcomes. This research aligns with the goals of the SIG ICT4D by highlighting how technology can transform educational practices to reduce linguistic inequalities in healthcare. It contributes to the theme of CIES 2025, 'Envisioning Education in a Digital Society,' by showcasing how digital innovations are reshaping professional education and training in healthcare.

Language barriers between clinicians and patients can significantly impact a patient’s quality of care. Research shows that miscommunication can lead to poor patient outcomes, such as misdiagnoses, medication errors, and dissatisfaction (Flores, 2006). As healthcare providers work in more multilingual settings, communicating across languages is becoming more important for delivering effective care (Squires, 2018).

Research highlights that health professionals may acquire a second language through traditional learning environments but often lack confidence in using it effectively during clinical interactions (Bosher & Smalkoski, 2002). Our research shows that FluentAid strengthens existing programs by providing targeted, scenario-based exercises that bolster real-world communication skills, assisting clinicians in applying language abilities to patient care. Simulation-based learning allows learners to apply theoretical knowledge in controlled environments, improving retention and skill development (Cant & Cooper, 2010). However, most medical simulations emphasize clinical procedures, with few tools focusing on communication skills in clinical contexts. FluentAid addresses this by allowing learners to explain diagnoses and discuss treatment options.

In our presentation, we will provide an example of a healthcare professional using FluentAid to practice communicating with a patient who does not speak their language. On the screen, the simulation introduces the professional to a virtual patient who needs help. The patient might describe a symptom, such as a stomach ache, but speaks in another language. The simulation pauses at key points, allowing the professional to choose how to respond or what questions to ask next. FluentAid then provides feedback on whether the communication was clear, culturally appropriate, and effective in addressing the patient’s needs. If a misunderstanding occurs, the tool suggests alternative phrases or approaches. This back-and-forth practice helps build confidence in speaking with patients who face language barriers in a safe learning environment. Although digital, FluentAid fosters human connection through realistic, empathetic patient simulations, creating an intimate, safe space where healthcare professionals can learn and refine their communication skills in ways that mirror real-world interactions.

Research Questions

How does FluentAid impact healthcare professionals' confidence in using a second language?
This question explores how scenario-based training can boost professionals' confidence in using a second language during clinical interactions.

How do educators view FluentAid's effectiveness in enhancing clinical communication skills alongside traditional healthcare education?
This question examines educators' perceptions of FluentAid as a supplementary tool for bridging general language proficiency and medical communication.

Research Design and Methodology

This research uses a qualitative approach to explore how FluentAid meets the goals of improving multilingual clinical communication skills. We will present two forms of qualitative data: semi-structured interviews and document review.

We will present interviews with healthcare professionals focusing on how FluentAid enhanced their communication skills in patient care. The interview begins with questions about their experiences with language barriers, how FluentAid helped them apply communication skills in patient care, and whether the tool increased their confidence in using another language. In preliminary trials, healthcare professionals reported that FluentAid improved their linguistic competence and empathy toward non-native speakers, providing a more holistic and reflective learning experience.

We will present a document review to analyze reports and studies on language barriers in healthcare, existing communication tools, and the role of simulation-based training in medical education. The review examines recent literature on AI and technology in healthcare training (Harder, 2010) to provide context for FluentAid’s application.

Research Significance

This study demonstrates the potential of AI, simulations, and other digital tools to address communication gaps in traditional clinical education. This prompts a reconsideration of how AI-driven tools can fit into the future of professional education, challenging educators to think critically about the balance between AI-driven simulations and human-led learning experiences. It represents a new frontier in education technology, addressing global language barriers while fostering deeper, reflective learning processes.

This research presentation will guide the development of improved communication reinforcement strategies for educators. As language barriers continue to hinder healthcare delivery in multilingual settings, this study offers actionable recommendations for healthcare institutions on incorporating scenario-based communication tools to enhance patient outcomes. FluentAid has the potential to be a valuable resource, helping clinicians become proficient in language use and confident in applying their communication skills in medical settings.

Author

• Parker Hollingsworth, New York University