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The Impact of tailored, rapid-response technical support on EdTech policy – evidence from the EdTech Hub’s Helpdesk

Mon, March 24, 9:45 to 11:00am, Palmer House, Floor: 3rd Floor, Salon 9

Group Submission Type: Formal Panel Session

Proposal

The EdTech Hub is a research and evidence-to-action partnership, with the goal of empowering people by giving them the evidence they need to make decisions about technology in education. The Hub works closely with donors, stakeholders, implementers, innovators and government officials in low- and middle-income countries to bridge the gaps between evidence and implementation surrounding the utilization of education technology. The Hub provides a unique combination research, innovation and technical assistance to help decision-makers in and outside government to make clear, evidence-based policy decisions to achieve maximum impact. The aim is to improve learning outcomes and address the obstacles to implementing and using EdTech in ways that are effective, impactful, cost-effective, context appropriate, and scalable.

One of the Hub’s unique offerings is the Helpdesk, a bespoke, on-demand technical support model providing assistance to UNICEF, FCDO and World Bank offices across the globe. Through these requestors, the Helpdesk also works directly with local Ministries of Education, implementers and other key education technology stakeholders. The Helpdesk works across the Hub’s major thematic areas – Girls’ Education and Technology, Digital Personalised Learning, Data for Decisions, Teacher Continuous Professional Development, Participation and Messaging and also looks at other cross cutting issues in EdTech such as climate, emergencies and protracted conflict and special education needs and disabilities.

Since its inception in 2019, the Helpdesk has responded to more than 200 requests across more than 60 countries. These requests run the gamut from providing curated lists of resources on specific EdTech topics to assisting in the development of national strategies on digital education. On this panel, we’ll explore some of the broader lessons learned across the Helpdesk’s work and we’ll more closely examine some of the recent support the Helpdesk has provided on national and regional EdTech plans across a range of geographic contexts.

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