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Age difference in patient experience: An opportunity for utilizing service design concepts to improve inpatient care

Sat, November 19, 8:30 to 10:00am, JW Marriott Austin, Floor: 3rd Floor, 309

Abstract

As patient satisfaction comes under tight scrutiny from health agencies including CMS, hospitals are showing greater interests in improving patient experience. In this session, four studies will utilize a mix of empirical methods to examine the use and impact of different elements of hospitality-driven experience design in healthcare industry.

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