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8:30 to 10:00am
JW Marriott Austin, Floor: 3rd Floor, 309
In Invited Session: SERVICE SYSTEMS: Application of Hospitality-Driven Experience Design in Healthcare
On Abstract: When do advisers give bad advice? Experimental evidence of co-production leading to inferior outcomes
Non-Presenter
10:30am to 12:00pm
JW Marriott Austin, Floor: 2nd Floor, 201
In Invited Session: HEALTHCARE OPERATIONS: Contemporary Issues in Healthcare
On Abstract: Build Hospitality with Wellness – the Intersection between Hospitality and Healthcare Industries
Non-Presenter
3:00 to 4:30pm
JW Marriott Austin, Floor: 2nd Floor, 201
In Panel Proposal: HEALTHCARE OPERATIONS: Future of Healthcare Research
Panelist
4:30 to 6:00pm
JW Marriott Austin, Floor: 3rd Floor, 308
In Invited Session: SERVICE SYSTEMS: Design Choices and Human Factors in Service Operations
On Abstract: Wellness Centered Operations Strategies: A New Service Design Perspective
Non-Presenter
3:00 to 4:30pm
JW Marriott Austin, Floor: 3rd Floor, 309
In Invited Session: SERVICE SYSTEMS: Service Experience Design
On Abstract: The Sequence of Scripted Service Encounters
Non-Presenter
3:00 to 4:30pm
JW Marriott Austin, Floor: 3rd Floor, 309
In Invited Session: SERVICE SYSTEMS: Service Experience Design
On Abstract: Financial impact of Wellness Centered Operations: Econometric Analysis
Non-Presenter