Xin Ding, University of Houston

Patient participation risk management in healthcare - Uzay Damali, University of Victoria; Enrico Secchi, University College Dublin (UCD); Stephen Tax, University of Victoria; David McCutcheon, University of Victoria

Age difference in patient experience: An opportunity for utilizing service design concepts to improve inpatient care - Xin Ding, University of Houston; Xiaosong (David) Peng, University of Houston; YUAN YE, University of Houston

When do advisers give bad advice? Experimental evidence of co-production leading to inferior outcomes - Matthew Walsman, Rutgers Business School; Rohit Verma, Cornell University

Preference for future sequences in service experiences: Give me dessert first! - Eric Wodrich, Ivey Business School; Michael J. Dixon, Ivey Business School; Liana Victorino, University of Victoria